Quality and Safety Policy

Quality and safety policy

FRUTIHELEN SAS establishes, implements and maintains within its Management System, the food safety policy based on the ISO 22000:2018 scheme, in all manufacturing and marketing processes of frozen fruit pulps; the guidelines contemplated for compliance with said policy are:

• Continuously improve the performance of the Quality, Safety and Occupational Health and Safety Management Systems.
• We are committed to meeting applicable requirements, including legal/regulatory requirements and mutually agreed customer requirements related to food safety, quality and occupational health and safety.
• Promote the development of our suppliers, based on the establishment of effective communication channels, which allow us to ensure the safety of raw materials, ingredients and packaging, as well as establish a safe, efficient and high-quality service for all.
• Constantly strengthen the promotion of the development of skills and awareness of our collaborators, through training, communication and strengthening their capabilities to achieve excellence and continuous improvement of our processes.
• Ensure the safety and health of the people in the organization.
• Obtain profitability levels adjusted to the current market situation.

Social and Environmental Responsibility

SOCIAL: We hire personnel for our manufacturing plant and for our own crops, both women heads of household and peasants in the region, who benefit economically for the sustenance of their families.

ENVIRONMENTAL: The organic waste generated in the fruit pulp production process is being reused:

• The fruit seeds go to an agri-environmental foundation that grows fruit trees for home gardens and reforestation in the region.
• Other organic waste is transformed to be used in composting and ecological use processes.
• We use 100% renewable energy. Our machinery and freezing equipment are environmentally friendly.
• At FRUTIHELEN SAS we generate social and environmental value to our planet.

Measurement, analysis and improvement

Management indicators have been established in the processes, in order to measure their performance and demonstrate the capacity they have to achieve the planned results.

The effectiveness of data collection and analysis is ensured to ensure effective compliance with customer requirements.

To ensure the proper implementation, maintenance and improvement of the Quality and Safety Management System, preventive actions, corrective actions, internal quality audits, Reviews by management are carried out and statistical and/or administrative tools are used for data analysis and decision making.

The opportunity for improvement has been key to meeting all customer requirements and increasing customer satisfaction; we have not only limited it to the reactive actions of the system, such as corrective actions or data analysis, but to the implementation of improvement projects related to the improvement in infrastructure, the acquisition of new equipment and machinery for the production plant.

In addition, certain initiatives have been taken to carry out improvement projects that tend to strengthen the Quality and Safety Management System and in our specific case expand our market with international projection.